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Mundo Corp Warranty Return Policies and Procedures

WARRANTY INFORMATION

All batteries carry a 90-day repair or replace warranty for defective items only.
All other products carry a 30-day repair or replace warranty for defective items only.
The warranty period starts the day of receipt.

RETURN INFORMATION

To keep our pricing as low as possible, all sales are considered final.

All components are inspected, checked and tested before shipment to insure they function within manufacturers' specifications.

RETURN PROCESS

  • To initiate a return, please call 865-940-5040 and have the order number available.
  • All returns must be authorized by Mundo Corp and accompanied with a Mundo Corp Return Authorization number on the outside of the package. ANY PACKAGE WITHOUT THE RETURN AUTHORIZATION NUMBER CLEARLY MARKED ON THE OUTSIDE OF THE PACKAGE WILL BE REFUSED BY OUR WAREHOUSE.
  • All items being returned must be packed as if they were new and in resalable condition. Inadequate packing will cause the package to be returned and will void any warranty. End user damage to any product voids all warranties.  The customer is responsible for all return shipping costs for items being sent back for replacement
  • All returned products must have our Mundo Corp label(s) intact and/or indelible mark on the part. The absence of our label(s) and or marks will void any warranty.
  • Original shipping & handling, delivery and similar fees are considered services already consumed and are therefore not refundable.
  • If a returned component claimed to be defective under our terms of warranty is found, upon testing at our testing facility, to be working to manufacturer's specifications, Mundo Corp will:
    1. Restock the item(s), and the customer will be credited the cost of product only, minus a restocking fee of up to 25% ($20.00 minimum).
    2. EXCEPTIONS FOR BATTERIES: Batteries are not returnable. Any battery being returned that is claimed defective under our terms of warranty, and tests to manufacturer's specifications (minus any use during the purchase period); the battery(s) will be returned and the customer will be charged a $25.00 testing fee and return shipping charges.

ORDER CANCELLATIONS

Cancellation of an order prior to shipment will incur a $5 processing fee.

If any shipment of an order is refused or undeliverable and returned to us, the customer will be charged a 10% ($10.00 minimum) restock fee of product(s) shipped. In addition, the customer will be charged all original shipping, handling, and return postage charges.

BROKEN, DAMAGED PRODUCTS or SHORTAGES

  1. Please inspect all packages carefully upon receipt.
  2. Please keep all packaging materials, including interior and exterior containers.
  3. UPS deliveries - immediately notify the carrier at 800-PICK-UPS.
  4. Please do not return damaged merchandise. The shipper may request to see the condition of the package as it arrived at the delivery site.
  5. Mundo Corp must also be contacted at 865-940-5040 within 24 hours of receipt to report damaged or broken merchandise.
  6. Any product shortage must be reported to Mundo Corp within 24 hours of delivery.